Terms of service

Last Updated: 13 October 2026

Welcome to Auruviia. We're delighted to have you here.

These Terms of Service govern your use of the Auruviia website and your purchases from our store. By using our website or placing an order, you agree to these terms, subject to your rights under applicable law.

1. About Auruviia

Auruviia is a jewellery brand operated by House of Nyishira, an LLC licensed through Sharjah Media City (SHAMS) Free Zone.

Registered legal business name: House of Nyishira LLC

Trade licence number: 105511315100001

Licensing authority: Sharjah Media City (SHAMS) Free Zone

Registered business address: Villa 39, Murooj west -1, Al Furjan west, dubai, 0000, Dubai

Email: Hello@auruviia.ae

WhatsApp:+971585532118

2. Use of Our Website

You agree to use our website lawfully and responsibly. You must not use it for fraudulent activity, submit misleading information, interfere with its operation or attempt to gain unauthorised access to our systems.

We may take reasonable steps to protect our website, customers and business against misuse or fraud, subject to applicable law.

3. Products and Descriptions

We take care to present our jewellery accurately through product photographs, descriptions and specifications.

Colours and appearances may vary slightly depending on lighting, photography and screen settings. Natural gemstones may also exhibit individual variations in colour, pattern and appearance.

Please review the materials, finishes, dimensions and other specifications provided on the relevant product page before purchasing.

Nothing in these terms limits your rights where a product is incorrectly described, defective or does not conform to applicable legal requirements.

4. Prices and Taxes

All prices are displayed in AED unless otherwise stated.

Any applicable taxes, delivery charges or other fees will be displayed or communicated as required before you complete your purchase.

Our VAT registration status and applicable tax treatment will be reflected in our checkout and invoicing arrangements as required by law. We will not represent the business as VAT-registered unless that status has been confirmed.

If a genuine pricing or listing error occurs, we will take appropriate steps in accordance with applicable law and contact affected customers where necessary.

5. Orders and Payments

Orders submitted through our website are reviewed and processed by our team. Order processing and fulfillment may be handled manually.

Submitting an order constitutes a request to purchase the selected products. An order acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you to verify order details, clarify delivery information or resolve payment issues.

Payments are processed through the payment methods available at checkout, including Network International. Orders may be processed once payment has been authorised or confirmed, as applicable.

If we cannot fulfil an order, we will inform you and arrange any applicable refund in accordance with our policies and applicable law.

6. Shipping and Delivery

We currently offer website shipping within the UAE.

Our estimated delivery timelines are:

Dubai: Within 1–4 business days.

Other Emirates: Within 5–7 business days.

Standard shipping is complimentary across the UAE. Express delivery within Dubai is available for AED 20, subject to order confirmation and availability.

Delivery timelines are estimates and may vary due to circumstances beyond our reasonable control.

We do not currently offer international shipping through our website. If you are outside the UAE and wish to hear about our future international launch, please contact us on WhatsApp at +971585532118 or email hello@auruviia.ae and share your contact details.

Please refer to our Shipping & Returns Policy for further information.

7. Returns and Refunds

Our separate Shipping & Returns Policy forms part of these terms and should be read alongside them.

Our current policy provides that:

Most eligible items may be returned within 15 days of purchase, subject to the stated conditions.

Earrings and headbands are non-returnable for hygiene reasons, subject to rights and remedies required by applicable law.

An AED 15 pick-up charge applies to eligible returns and is deducted from the refund, unless the return is due to an error on our part.

Approved refunds are processed to the original payment method within one week of approval. The time taken for funds to appear may depend on the bank or payment provider.

We do not offer product exchanges as a standard service.

If an item arrives damaged, defective or incorrect, please contact us so that our team can review the issue and confirm an appropriate remedy.

Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.

8. Jewellery Care

Please follow the care instructions provided with your jewellery or on our Jewellery Care page, where available.

Depending on the materials and finish, exposure to water, perfumes, chemicals, moisture or improper storage may affect a piece's appearance over time.

Normal wear and failure to follow appropriate care instructions may affect the longevity of jewellery. This does not remove any applicable legal rights concerning defective or non-conforming products.

9. Intellectual Property

Website content, including product photographs, designs, logos, text, graphics and branding, belongs to Auruviia or is used with appropriate permission.

You may use this content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify or commercially exploit it without prior written permission, except where permitted by law.

10. Third-Party Services

Our website may use third-party services for payment processing, delivery, analytics, marketing and other functionality.

Your use of those services may also be subject to the relevant provider's terms and policies. Nothing in this section excludes responsibility that cannot lawfully be excluded.

11. Website Availability and Changes

We aim to keep our website accurate and accessible, but uninterrupted availability cannot be guaranteed at all times.

We may update product listings, website content, features or these terms as our business evolves. Revised terms will be published on this page with an updated date.

Changes will not remove rights that have already accrued to customers or override applicable legal requirements.

12. Liability

Nothing in these terms excludes or limits liability, consumer rights or remedies that cannot lawfully be excluded or limited under applicable UAE law.

13. Governing Law and Disputes

These terms are subject to the laws applicable in the United Arab Emirates, including applicable consumer protection legislation.

Disputes will be handled by the competent authorities or courts in accordance with applicable law. Nothing in these terms removes any mandatory consumer rights or protections.

14. Contact Us

If you have questions about these terms, your order or our products, please contact us.

House of Nyishira — Auruviia

Email: hello@auruviia.ae

WhatsApp: +971585532118

Registered address: Villa 39, Murooj west -1, Al Furjan west, Dubai, 0000, Dubai

Thank you for choosing Auruviia. We're grateful to be part of your story and hope you treasure every piece.