Refund policy

Returns

At Auruviia, we want you to feel happy with every piece you receive. If something isn't quite right, we're here to help.

Return Eligibility

• Most items may be returned within 15 days of purchase, provided they are new, unused and unopened, with their original packaging intact.

• Earrings and headbands are non-returnable for hygiene reasons.

Return Pick-Up Charges

A pick-up charge of AED 15 applies to eligible returns. This amount will be deducted from your refund.

If your return is due to an error on our part, such as receiving an incorrect item, we will cover the pick-up charges.

How to Initiate a Return

We want your Auruviia experience to be as lovely as possible, even if something isn't quite right.

Request a Return Online

You can submit a return request directly through our website by visiting your customer account and selecting the relevant order. Choose the item you'd like to return, share the reason for your request and submit it for our review.

Once we receive your request, our team will review it in accordance with our returns policy. If approved, we'll share the next steps for arranging your return.

Prefer to Get in Touch?

You can also initiate a return by contacting us on WhatsApp at +971 585532118 or emailing us at hello@auruviia.ae. Please include your order number and reason for returning the item so we can assist you.

Refunds

Once your returned item has been received, inspected and approved by our team, your refund will be processed to your original payment method within one week of approval.

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We currently do not offer product exchanges.

We take great pride in the quality and craftsmanship of every Auruviia piece. If your order arrives damaged, defective or with a fault, please let us know. We want to understand what happened and help find an appropriate solution.

You can reach us by calling or messaging us on WhatsApp at +971 585532118, between 10:00 AM and 6:00 PM, or by emailing us at hello@auruviia.ae.

Please include your order number and, where possible, photographs of the issue so our team can review your request and confirm the next steps with you.

We reserve the right to review return requests and take appropriate action in cases of repeated or suspected misuse of our returns process. We will always aim to handle every request with care and fairness, while respecting your rights as a consumer under applicable UAE law.