Shipping & Returns

Thank you for shopping with Auruviia. We hope you love your new treasures as much as we loved creating them for you. Every piece is chosen with care, and we aim to bring your favourite pieces to your doorstep as smoothly and swiftly as possible.

Please take a moment to read through our shipping and returns policy below.

Shipping Policy

We want your Auruviia experience to be as special as the pieces you choose. Here's everything you need to know about receiving your order.

Delivery Timelines

  • Dubai: Within 1–4 business days.

  • Other Emirates: Within 5–7 business days.

Delivery timelines are estimates and may vary due to unforeseen circumstances.

Shipping Charges

  • Standard Shipping: Complimentary across the UAE.

  • Express Delivery (Dubai): Within 24 hours for AED 20.

Express delivery is available for Dubai orders only and is subject to order confirmation and availability.

International Shipping

We are currently shipping across the UAE and hope to bring Auruviia to you, wherever you are in the world, very soon.

If you'd love to shop with us from outside the UAE, we'd be happy to keep you updated as we expand internationally. Simply reach out to us on WhatsApp at +971 585532118 or email us at hello@auruviia.ae and share your contact details so we can keep you posted on our international launch.

Returns

At Auruviia, we want you to feel happy with every piece you receive. If something isn't quite right, we're here to help.

Return Eligibility

  • Most items may be returned within 15 days of purchase, provided they are new, unused and unopened, with their original packaging intact.

  • Earrings and headbands are non-returnable for hygiene reasons.

Return Pick-Up Charges

A pick-up charge of AED 15 applies to eligible returns. This amount will be deducted from your refund.

If your return is due to an error on our part, such as receiving an incorrect item, we will cover the pick-up charges.

How to Initiate a Return

We want your Auruviia experience to be as lovely as possible, even if something isn't quite right.

Request a Return Online

You can submit a return request directly through our website by visiting your customer account and selecting the relevant order. Choose the item you'd like to return, share the reason for your request and submit it for our review.

Once we receive your request, our team will review it in accordance with our returns policy. If approved, we'll share the next steps for arranging your return.

Prefer to Get in Touch?

You can also initiate a return by contacting us on WhatsApp at +971 585532118 or emailing us at hello@auruviia.ae. Please include your order number and reason for returning the item so we can assist you.

Refunds

Once your returned item has been received, inspected and approved by our team, your refund will be processed to your original payment method within one week of approval.

Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We currently do not offer product exchanges.

We take great pride in the quality and craftsmanship of every Auruviia piece. If your order arrives damaged, defective or with a fault, please let us know. We want to understand what happened and help find an appropriate solution.

You can reach us by calling or messaging us on WhatsApp at +971 585532118, between 10:00 AM and 6:00 PM, or by emailing us at hello@auruviia.ae.

Please include your order number and, where possible, photographs of the issue so our team can review your request and confirm the next steps with you.

We reserve the right to review return requests and take appropriate action in cases of repeated or suspected misuse of our returns process. We will always aim to handle every request with care and fairness, while respecting your rights as a consumer under applicable UAE law.

Get in Touch With Us

Have a question about your order, delivery or return? We'd love to hear from you.

Email: hello@auruviia.ae

WhatsApp: +971 585532118

Customer Support Hours: 10:00 AM – 6:00 PM

Thank you for choosing Auruviia. Your trust means so much to us, and we hope each piece brings a little beauty and joy to your everyday moments.

 

How to Care for Your Jewellery

A little care goes a long way in preserving the beauty of your Auruviia jewellery.

Avoid Chemicals: Keep away from perfume, lotions, hairspray and harsh chemicals.
Remove Before Sleeping: Minimise friction, tangling and accidental damage.
Remove Before Workouts & Bathing: Avoid sweat, water and excessive moisture.
Clean Gently: Wipe with a soft, dry cloth. Avoid abrasive cleaners and unverified cleaning methods.
Store Safely: Keep each piece in its Auruviia pouch or a jewellery box in a cool, dry place.
Handle With Care: Avoid dropping, bending or knocking jewellery against hard surfaces.

How to Care for Your Bags

Each Auruviia bag is handcrafted with love and attention to detail. Here are a few simple tips to help you care for your bag and keep it looking beautiful.

Keep Dry: Protect your bag from rain, moisture and damp conditions.
Clean Gently: Wipe with a soft, dry cloth, where suitable for the material.
Avoid Overfilling: Protect handles, straps, closures and embellishments from excess weight.
Store Properly: Keep in your Auruviia dust bag in a clean, dry place.
Preserve Its Shape: Avoid heavy objects and pressure during storage.
Embrace the Details: Slight variations in workmanship, size and colour are natural characteristics of handcrafted pieces.

How to Care for Your Headbands

Here are a few simple ways to care for your favourite headbands.

Keep It Fresh & Dry
Avoid water, perfume, hairspray and styling products to help preserve its finish and delicate details.
Handle With Love
Be gentle when wearing or removing your headband. Avoid bending, twisting or pulling it too much to help it keep its shape.
A Little Gentle Cleaning
If needed, gently wipe your headband with a soft, dry cloth. Avoid soaking it or using harsh cleaning products.
Keep the Details Beautiful
Treat embellishments with care. Avoid knocks, scratches or pressure that could damage the decorative details.